Technology training for first-year students: An answer to questions asked at library service points

Library service points continue to be one of the few places for in-person contact where patrons can freely ask questions, including those involving technology. This is especially true in the college setting. Recognition of this need led to the creation of a hands-on Tech Academy for first-year, first-generation college students. When the pandemic hit, it became necessary to take the Academy online and expand it to the wider University student body. This article outlines the process used to rapidly develop, implement, and assess this technology mini-course. In addition, it considers the sustainability of such a program beyond the pandemic environment.

This is an Accepted Manuscript of an article published by Taylor & Francis in Public Services Quarterly on 2023-04-03, available online: https://www.tandfonline.com/10.1080/15228959.2022.2146619.

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Work Title Technology training for first-year students: An answer to questions asked at library service points
Access
Open Access
Creators
  1. Cori Biddle
  2. Bonnie Imler
Keyword
  1. Academic technology
  2. First-year students
  3. Technology training
License CC BY-NC 4.0 (Attribution-NonCommercial)
Work Type Article
Publisher
  1. Public Services Quarterly
Publication Date June 6, 2023
Publisher Identifier (DOI)
  1. https://doi.org/10.1080/15228959.2022.2146619
Deposited April 30, 2024

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Version 1
published

  • Created
  • Added TechTrainingFYStudentsPSQAcceptedVersion.pdf
  • Added Creator Cori L Biddle
  • Added Creator Bonnie Brubaker Imler
  • Published
  • Updated
  • Updated Keyword, Publication Date Show Changes
    Keyword
    • Academic technology, First-year students, Technology training
    Publication Date
    • 2023-01-01
    • 2023-06-06
  • Renamed Creator Cori Biddle Show Changes
    • Cori L Biddle
    • Cori Biddle
  • Renamed Creator Bonnie Imler Show Changes
    • Bonnie Brubaker Imler
    • Bonnie Imler