Challenges in process consultation across and within cultures

<jats:p> The purpose of this study is to consider how process consultants can effectively manage challenges both within and across cultures. This study investigates the multidimensional aspects of process consultation for workgroups that consist of diverse individuals in postmodern organizations. A proposed conceptual framework is developed to include factors that are useful for process consultants to consider when working in multicultural contexts. The micro-multicultural framework integrates the cultural mosaic with Schein’s ORJI (Observation, Reaction, Judgment, and Intervention) cycle. The framework represents the multidimensional aspects of cultural identities and explores verbal and nonverbal communication patterns during process consultation. A checklist for micro-multicultural process consultation is also proposed to demonstrate how a process consultant can perform his or her primary role comprehensively while considering process consultation as group-level phenomena. /jats:p

Kwon, Process Consultation Within and Across Cultures, 'The Journal of Applied Behavioral Science' (56, 3) pp. 322-346. Copyright © 2020. DOI: 10.1177/0021886319896359. Users who receive access to an article through a repository are reminded that the article is protected by copyright and reuse is restricted to non-commercial and no derivative uses. Users may also download and save a local copy of an article accessed in an institutional repository for the user's personal reference. For permission to reuse an article, please follow our Process for Requesting Permission.



Work Title Challenges in process consultation across and within cultures
Open Access
  1. Kibum Kwon
  2. Jae Young Lee
  3. Jong Gyu Park
  4. Aileen Guerrero Zaballero
License CC BY-NC-ND 4.0 (Attribution-NonCommercial-NoDerivatives)
Work Type Article
  1. SAGE Publications
Publication Date January 10, 2020
Publisher Identifier (DOI)
  1. 10.1177/0021886319896359
  1. The Journal of Applied Behavioral Science
Deposited September 09, 2021




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Work History

Version 1

  • Created
  • Added 0021886319896359-1.pdf
  • Added Creator Kibum Kwon
  • Added Creator Jae Young Lee
  • Added Creator Jong Gyu Park
  • Added Creator Aileen Guerrero Zaballero
  • Published
  • Updated
  • Updated