A scoping study of ethics in artificial intelligence research in tourism and hospitality
As e-tourism scholars advance cutting-edge research on the use and study of robotics and artificially intelligent systems, it is important to reflect on how well we are advancing transformative philosophies which ask that emerging fields consider issues of ethics, power, bias, and the impact of technology innovations on marginalized groups. We conduct a scoping study of review papers published between 2015 - 2021 to understand the extent to which ethical and social biases issues are detected and treated in AI research in tourism. Results suggest that the potential for ethical and bias issues in AI in tourism is high, but corresponding treatment of these issues by tourism researchers is invariably weak. We summarize key implications of this trend and offer suggestions for pursuing a research agenda which increasingly responds to issues of ethics and bias when advancing research on artificial intelligence (AI), service-robot (SR), and related topics.
|A scoping study of ethics in artificial intelligence research in tourism and hospitality
|CC BY 4.0 (Attribution)
|Publisher Identifier (DOI)
|December 21, 2022
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