A scoping study of ethics in artificial intelligence research in tourism and hospitality

As e-tourism scholars advance cutting-edge research on the use and study of robotics and artificially intelligent systems, it is important to reflect on how well we are advancing transformative philosophies which ask that emerging fields consider issues of ethics, power, bias, and the impact of technology innovations on marginalized groups. We conduct a scoping study of review papers published between 2015 - 2021 to understand the extent to which ethical and social biases issues are detected and treated in AI research in tourism. Results suggest that the potential for ethical and bias issues in AI in tourism is high, but corresponding treatment of these issues by tourism researchers is invariably weak. We summarize key implications of this trend and offer suggestions for pursuing a research agenda which increasingly responds to issues of ethics and bias when advancing research on artificial intelligence (AI), service-robot (SR), and related topics.

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Work Title A scoping study of ethics in artificial intelligence research in tourism and hospitality
Access
Open Access
Creators
  1. Pauline Milwood
  2. Sarah Hartman-Caverly
  3. Wesley S. Roehl
Keyword
  1. Artificial intelligence (AI)
  2. Bias
  3. Ethics
  4. Review
  5. Service robots (SR)
  6. Scoping study
License CC BY 4.0 (Attribution)
Work Type Conference Proceeding
Publisher
  1. Information and Communication Technologies in Tourism 2023
Publication Date January 2023
DOI doi:10.26207/pbs8-kx18
Publisher Identifier (DOI)
  1. https://doi.org/10.1007/978-3-031-25752-0_26
Related URLs
Source
  1. Proceedings of the ENTER 2023 eTourism Conference, January 18-20, 2023
Deposited December 21, 2022

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Version 1
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  • Created
  • Updated
  • Added Creator Pauline Milwood
  • Added Creator Sarah Hartman-Caverly
  • Added Creator Wesley Roehl
  • Added Milwood_HartmanCaverly_Roehl_ENTER23_ConfProceeding.pdf
  • Updated License Show Changes
    License
    • https://creativecommons.org/licenses/by-nc/4.0/
  • Published

Version 2
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  • Created
  • Updated Work Title Show Changes
    Work Title
    • A scoping study of ethics in artificial intelli-gence research in tourism and hospitality
    • A scoping study of ethics in artificial intelligence research in tourism and hospitality
  • Published

Version 3
published

  • Created
  • Updated Publisher Identifier (DOI), Related URLs Show Changes
    Publisher Identifier (DOI)
    • https://doi.org/10.1007/978-3-031-25752-0_26
    Related URLs
    • https://link.springer.com/book/10.1007/978-3-031-25752-0, https://link.springer.com/chapter/10.1007/978-3-031-25752-0_26
  • Renamed Creator Wesley S. Roehl Show Changes
    • Wesley Roehl
    • Wesley S. Roehl
  • Deleted Milwood_HartmanCaverly_Roehl_ENTER23_ConfProceeding.pdf
  • Added Milwood_HartmanCaverly_Roehl_978-3-031-25752-0_26.pdf
  • Updated Publisher Show Changes
    Publisher
    • Springer
  • Published

Version 4
published

  • Created
  • Updated License Show Changes
    License
    • https://creativecommons.org/licenses/by-nc/4.0/
    • https://creativecommons.org/licenses/by/4.0/
  • Published

Version 5
published

  • Created
  • Added Milwood_HartmanCaverly_Roehl_ENTER2023slides_FINAL_011923.pdf
  • Published
  • Updated Source, Keyword, Publisher, and 1 more Show Changes
    Source
    • Proceedings of the ENTER 2023 eTourism Conference, January 18-20, 2023
    Keyword
    • artificial intelligence (AI), bias, ethics, review, service robots (SR), scoping study
    • Artificial intelligence (AI), Bias, Ethics, Review, Service robots (SR), Scoping study
    Publisher
    • Springer
    • Information and Communication Technologies in Tourism 2023
    Description
    • As e-tourism scholars advance cutting-edge research on the use and study of robotics and artificially intelligent systems, it is important to reflect on how well we are advancing transformative philosophies which ask that emerging fields consider issues of ethics, power, bias, and the impact of technology innovations on marginalized groups. We conduct a scoping study of review papers published between 2015 - 2021 to understand the extent to which ethical and social biases issues are detected and treated in AI research in tourism. Results suggest that the potential for ethical and bias issues in AI in tourism is high, but corresponding treatment of these issues by tourism researchers is invariably weak. We summarize key implications of this trend and offer suggestions for pursuing a research agenda which increasingly re-sponds to issues of ethics and bias when advancing research on artificial in-telligence (AI), service-robot (SR), and related topics.
    • As e-tourism scholars advance cutting-edge research on the use and study of robotics and artificially intelligent systems, it is important to reflect on how well we are advancing transformative philosophies which ask that emerging fields consider issues of ethics, power, bias, and the impact of technology innovations on marginalized groups. We conduct a scoping study of review papers published between 2015 - 2021 to understand the extent to which ethical and social biases issues are detected and treated in AI research in tourism. Results suggest that the potential for ethical and bias issues in AI in tourism is high, but corresponding treatment of these issues by tourism researchers is invariably weak. We summarize key implications of this trend and offer suggestions for pursuing a research agenda which increasingly responds to issues of ethics and bias when advancing research on artificial intelligence (AI), service-robot (SR), and related topics.