Renovations to Improve User Satisfaction

Purpose: This poster reports on the successful redesign of the main service floor of the library, which includes the reference desk.

Background: With the relocation of some student services into the Library, we were given the opportunity to reconfigure the main service floor to improve its layout. The floor, which stretches the length of a city block, includes an art gallery, two service desks, 35 computers, photocopiers and printers, a reference collection, print indexes, study tables with power and Internet connections, and comfort seating. To accommodate renovations on upper floors of the Library, we were required to incorporate current journal shelving into the redesign.

Method: In response to patron needs, we identified successful existing spaces within the library, e.g., the art gallery, and collaborated with the renovation architects to improve the remaining space. We considered users’ requests that service desks be close together, that computers be near the entrance of the building, and that a separate computer area be designated for visitors’ use. The architects helped design the new reference area including the repurposing of a compact computing assistance desk. By discarding indexes, we reduced index shelving 75% and, by relocating many titles to the circulating stacks, we reduced reference shelving 50%. Public computers and study tables were relocated as current location of power and data allowed. We will report on our project plan and usage statistics before, during, and after the renovation.



Work Title Renovations to Improve User Satisfaction
Open Access
  1. Tierney Lyons
  2. Alexa Mayo
  1. Library Renovations
  2. Reference Services
License Attribution-NonCommercial-NoDerivs 3.0 United States
Work Type Poster
Publication Date October 20, 2008
Geographic Area
  1. Morgantown, West Virginia, United States
Related URLs
Deposited October 05, 2012




This resource is currently not in any collection.

Work History

Version 1

  • Created
  • Added h1831cm44z_version1_Renovationspostertp.pptx
  • Added Creator Tierney Lyons
  • Added Creator Alexa Mayo
  • Published
  • Updated