One Library, Many Campuses, Using LibChat & LibAnswers to Connect with Students, Near and Far, Night and Day

Penn State’s 24-hour online reference service is staffed by library employees from over 20 campuses. Hear about challenges and successes related to scheduling, training, technology, and patron satisfaction. Presented at the 2015 Pennsylvania Library Association Annual Conference.

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Work Title One Library, Many Campuses, Using LibChat & LibAnswers to Connect with Students, Near and Far, Night and Day
Access
Open Access
Creators
  1. Reinsfelder, Thomas
Keyword
  1. Online Virtual Reference, Chat, Email, SpringShare, LibChat, LibAnswers, Penn State University Libraires
License Attribution-NonCommercial-NoDerivs 3.0 United States
Work Type Poster
Publication Date October 6, 2015
Language
  1. English
Geographic Area
  1. University Park, Pennsylvania, United States
Related URLs
Deposited October 07, 2015

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Version 1
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  • Created
  • Added 2fq977t220_version1_Reinsfelder_PA_Library_Assoc_2015.pdf
  • Added Creator Reinsfelder, Thomas
  • Published