Yes Virginia, It Will Scale: Using Data to Personalize High-Volume Reference Interactions

This examination of an on-going embedded partnership between Penn State University Libraries business librarians and an instructor in the Smeal College of Business confronts the question of scalability for one-on-one reference consultations for high-enrollment classes. Through these in-person interactions off-site and in the library, the librarians hope to build student confidence in librarians as information resources as well as increasing business literacy through research using established, authoritative sources. This article documents the first four semesters of this evolving project to demonstrate the logistics of managing a high volume of student interactions using library data as support for decision-making and action.

Files

  • YesVirginiaFinal.docx

    660 KB | application/vnd.openxmlformats-officedocument.wordprocessingml.document | 2017-07-27

Metadata

Work Title Yes Virginia, It Will Scale: Using Data to Personalize High-Volume Reference Interactions
Access
Open Access
Creators Huffman, JP; Reiter, Lauren
Version number 1
Keyword embedded librarianship; research consultations; academic libraries
License Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0)
Work Type Article
Deposited July 27, 2017 16:15

Analytics

Collections

This resource is currently not in any collection.

Work History

Version 1
published

  • Created
  • Added YesVirginiaFinal.docx
  • Added Creator Reiter, Lauren
  • Added Creator Huffman, JP
  • Published