Performance management: Lessons from world-leading firms

While interest in performance management has increased considerably in recent years, research has revealed inconsistent results about its effectiveness. Inconsistencies may be related to insufficient understanding of the factors likely to enhance the effectiveness of performance management systems. The current study seeks to address this issue by investigating performance management systems in 16 world-leading firms. We use signalling theory (e.g., Murray, 1991; Spence, 1973) to propose that to the extent that firms promote certain facilitating practices, employees infer that management is concerned with performance management issues, and this may have a trickle-down effect with regards to the effectiveness of the firm's performance management system. Our framework proposes four performance management system facilitators, namely (1) taking a broad view of performance management that includes both strategic and tactical elements, (2) involving senior managers in the process, (3) clearly communicating performance expectations, and (4) formally training performance raters.

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Work Title Performance management: Lessons from world-leading firms
Access
Open Access
Creators
  1. Michal Biron
  2. Elaine Farndale
  3. Jaap Paauwe
Keyword
  1. Performance management
  2. Performance measurement
  3. Communication
  4. Training
  5. Senior management involvement
License In Copyright (Rights Reserved)
Work Type Article
Publisher
  1. The International Journal of Human Resource Management
Publication Date March 30, 2011
Publisher Identifier (DOI)
  1. https://doi.org/10.1080/09585192.2011.559100
Deposited September 12, 2023

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Version 1
published

  • Created
  • Added Author_accepted_IJHRM_PM.pdf
  • Added Creator Michal Biron
  • Added Creator Elaine Farndale
  • Added Creator Jaap Paauwe
  • Published
  • Updated Keyword, Publisher, Publication Date Show Changes
    Keyword
    • Performance management, Performance measurement, Communication, Training, Senior management involvement
    Publisher
    • International Journal of Human Resource Management
    • The International Journal of Human Resource Management
    Publication Date
    • 2011-01-01
    • 2011-03-30
  • Updated