How Human Resources Can Reshape Workforce Productivity and Improve Employee Experience in Robotic Process Automation

The study is how human resources can reshape workforce productivity and improve employee experience in robotic process automation projects. After thoroughly analyzing the data collected through interviews and literature review, there are several alternative solutions on how HR can reshape the workforce productivity and improve employee experience in robotic process automation projects. In order to have a successful RPA implementation, HR should consider potential obstacles and limitations, with a plan to mitigate and proactively be prepared. A sample change management plan was created including a full roll out of the plan. By implementing the recommended solution, HR will be a strategic partner as it continues to navigate digital transformation. In the end, the action research was highly successful and uncovered the true value of RPA in employee engagement and workforce productivity.

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Work Title How Human Resources Can Reshape Workforce Productivity and Improve Employee Experience in Robotic Process Automation
Access
Open Access
Creators
  1. Leslie Holland
Keyword
  1. blended workforce
  2. reskilling employees
  3. robotic process automation
  4. communication strategy
  5. intelligent process automation
  6. RPA
  7. automation
  8. change management
  9. organizational change management
License All rights reserved
Work Type Capstone Project
Deposited December 13, 2017

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Version 1
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  • Added How_HR_Can_Reshape_Workforce_Productivity_and_Improve_Employee_Experience_in_RPA.pdf
  • Added Creator Leslie Holland
  • Published