Coping with organizational layoffs: Managers’ increased active listening reduces job insecurity via perceived situational control

In this article, we draw on interdisciplinary research and theorizing to posit change in managerial active listening as a lever shaping change in affective job insecurity (AJI). Specifically, drawing on transactional theory, we argue that an increase (decrease) in active listening from one’s manager should facilitate a dynamic coping process by strengthening (diminishing) perceived control. In turn, changes in perceived control should shape AJI. Using a longitudinal field study design, we collected three waves of survey data from 268 employees of a large real estate firm that was preparing for restructuring and layoffs. Consistent with our hypotheses, we found support for a mediation model in which an increase in active listening quality predicted a decrease in AJI, mediated by an increase in perceived control. Our findings suggest that in environments characterized by widespread change and impending job loss, an increase in active listening may have a ripple effect in increasing perceived control and decreasing AJI.

© American Psychological Association, 2021-08-05. This paper is not the copy of record and may not exactly replicate the authoritative document published in the APA journal. Please do not copy or cite without author's permission. The final article is available, upon publication, at: https://doi.org/10.1037/ocp0000295

Files

Metadata

Work Title Coping with organizational layoffs: Managers’ increased active listening reduces job insecurity via perceived situational control
Access
Open Access
Creators
  1. Tiffany D. Kriz
  2. Phillip M. Jolly
  3. Mindy K. Shoss
License In Copyright (Rights Reserved)
Work Type Article
Publisher
  1. American Psychological Association (APA)
Publication Date October 2021
Publisher Identifier (DOI)
  1. 10.1037/ocp0000295
Source
  1. Journal of Occupational Health Psychology
Deposited January 13, 2022

Versions

Analytics

Collections

This resource is currently not in any collection.

Work History

Version 1
published

  • Created
  • Added AJI Listening_Author Accepted-1.docx
  • Added Creator Tiffany D. Kriz
  • Added Creator Phillip M. Jolly
  • Added Creator Mindy K. Shoss
  • Published
  • Updated
  • Updated
  • Updated Creator Phillip M. Jolly