Indispensable, Interdependent, and Invisible

Over 30 years after such systems were first developed, the Integrated Library System underlies most operations of an academic library. Yet in the literature, its day-to-day maintenance is often reduced to a list of tasks. Through interviews with 16 system maintainers, this study attempts to develop an experiential understanding of its maintenance. Findings suggest that most maintainers find such work meaningful but face barriers when colleagues and administrators don't understand what they do well enough to support it. The article proposes steps toward building a workplace where core maintenance tasks are recognized and supported.

This article has been accepted for publication in the January 2023 issue of College & Research Libraries.

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Work Title Indispensable, Interdependent, and Invisible
Subtitle A Qualitative Inquiry into Library Systems Maintenance
Access
Open Access
Creators
  1. Ruth Kitchin Tillman
Keyword
  1. Libraries
  2. Maintenance
  3. Integrated Library System
License CC BY-NC 4.0 (Attribution-NonCommercial)
Work Type Article
Publisher
  1. College and Research Libraries Journal
Publication Date January 2023
Deposited January 11, 2022

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Version 1
published

  • Created
  • Added Creator Ruth Kitchin Tillman
  • Added Tillman_CRL_Article_IR.pdf
  • Updated Publisher's Statement, License Show Changes
    Publisher's Statement
    • This article has been accepted for publication in the January 2023 issue of College & Research Libraries.
    License
    • https://creativecommons.org/licenses/by-nc/4.0/
  • Published
  • Updated Keyword Show Changes
    Keyword
    • libraries, maintenance
    • Libraries, Maintenance, Integrated Library System
  • Updated
  • Updated