Impact of COVID-19 outbreak and vaccination on ride-sharing services: a social media analysis

The global COVID-19 pandemic produced several changes in nearly every aspect of our lives. Ride-sharing platforms such as Uber and Lyft must adapt their strategies and aims to stay afloat. The analysis in this study is based on 216,120 tweets in the U.S. between January 1, 2019, and December 30, 2021, about Uber. It includes four separate analyses: Popularity and Usage Analytics, Sentimental Analytics, Voice Analytics, and Topic Mining Analytics. The result shows that usage and popularity of Uber on Twitter negatively affect Covid and death cases. In contrast, vaccination helps mitigate the shock of Covid. Additionally, ’ ‘Uber’s policy and business model was beneficial in improving its positive image during the pandemic; On the early breakout of Covid in the U.S. Uber had a jump on the positive sentiment, mainly because Uber provided safer service than public transportation.

This is an Accepted Manuscript of an article published by Taylor & Francis in Transportation Letters on 2023-05-13, available online: https://www.tandfonline.com/10.1080/19427867.2023.2212998.

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Work Title Impact of COVID-19 outbreak and vaccination on ride-sharing services: a social media analysis
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Open Access
Creators
  1. Sina Shokoohyar
  2. Vahid Ghomi
  3. Amirsalar Jafari Gorizi
  4. Weimin Liang
  5. Andrew Sinclair
Keyword
  1. Ride-sharing services
  2. Covid-19 pandemic
  3. Transportation
  4. Social media analysis
  5. Urban management and planning
License CC BY-NC 4.0 (Attribution-NonCommercial)
Work Type Article
Publisher
  1. Transportation Letters
Publication Date May 13, 2023
Publisher Identifier (DOI)
  1. https://doi.org/10.1080/19427867.2023.2212998
Deposited April 05, 2024

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Version 1
published

  • Created
  • Added Shokoohyar_et_al.pdf
  • Added Creator Sina Shokoohyar
  • Added Creator Vahid Ghomi
  • Added Creator Amirsalar Jafari Gorizi
  • Added Creator Weimin Liang
  • Added Creator Andrew Sinclair
  • Published
  • Updated
  • Updated Keyword Show Changes
    Keyword
    • Ride-sharing services, Covid-19 pandemic, Transportation, Social media analysis, Urban management and planning