Dynamic agent behavior modeling and optimization of outbound call centers

Industrial and Manufacturing Engineering: Master's of Engineering Manuscript

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Work Title Dynamic agent behavior modeling and optimization of outbound call centers
Access
Penn State
Creators
  1. Nellie Joy Untalan
Keyword
  1. Implication
  2. Call center operator
License All rights reserved
Work Type Research Paper
Publication Date 2010
Deposited April 23, 2020

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Version 1
published

  • Created
  • Added IME_MS_Paper_N_Untalan_2010_Modeling_and_Optimization_of_Outbound_Call_Centers_Rothrock_and_Kremer.pdf
  • Added Creator Nellie Joy Untalan
  • Published