The Bumpy Road to Success: Implementing Bedside Shift Report at Penn State Hershey Children's Hospital Public

At Penn State Hershey Children’s Hospital, Patient- and Family-Centered Care was adopted a decade ago with creation of a Family Advisory Council. An assessment conducted in 2009 identified that communication between staff and the family needed to be improved. To address this need for improvement, the Children's Hospital Patient Satisfaction Council, on which a Family Advisor is a standing member, began development of the Bedside Shift Report initiative.

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