PSU SHM Modern Crisis Responses 2020 Public

Crisis Response Insights from Academic Research An Abbreviated, Annotated Bibliography of Hospitality Industry Responses to Modern Crises

The objective of this literature review is to yield insight from prior research to assist hospitality practitioners responding both during and after the COVID-19 global crisis. By analyzing previous scholarly works of varying researchers who have applied the scientific methods of academic inquiry to understand prior modern crisis responses, we have identified relevant recommendations and situational responses that will be helpful for hospitality operators in the current and post-Covid operating climate.


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